How to create and use order templates For information about how to create and use order templayes for faster ordering refer to our "How to guide"; How to create and use Order Templates
How to use My Favourites For information about how to save and use your favourite products for faster ordering refer to our "How to guide"; How to use My Favourites
Video - How to apply for an online account Here is a short video explaining how to apply for an online account
How to Navigate the Dashboard For information about the Dashboard refer to our "How to guide"; Benefits of ordering online and Dashboard walkthrough
How to Navigate to your Statement For information about accessing your statement refer to our "How to guide"; How to navigate to your statement
How to Purchase as a CBD Customer For information about How to Purchase as a CBD Customer refer to our "How to guide"; How to Purchase as a CBD Customer
How to view your Order History and invoice reprint For information about How to view your Order History and invoice reprint refer to our "How to guide"; How to view your Order History and invoice reprint
How to register for an online account For information about How to register for an online account refer to our "How to guide"; How to register for online access when you have an account with OEM
How do I cancel an order To cancel an order contact our customer service team and as long as the order has not been process, we will cancel the order.
Can I change my delivery address We aim to process your order as quickly as possible and often by the time you need to change the delivery address it can be very difficult to retrieve the order and make this change, If you find yourself in the awkward position contact our customer service team, we cannot guarantee this can happen.
I cannot see the exact product I need Our website is dedicated to our standard item range.If you need something a little different to our standard product our Technical Sales Officers are here to help. We have well equipped and experienced Engineering team that can help you find a solution. We have created many variants to our standard product line for our customers. Variants includeMotor IP upgradesMining spec motor and paintStainless steel casesHardeningvariation in lengthFull cooler skid packagesthe list is enormous.If you cannot find what you need please contact our Customer Service team